Objective:

The Client Care Coordinator Registered Nurse is expected to perform a variety of duties that relate to client care including care consultations with potential clients and family members, client/CAREGiver^SM introductions and quality assurance visits with existing clients. They use the consultative sales approach to determine each individual client’s needs to provide solutions and create a tailored Plan of Care. They continuously evaluate the plan through a series of ongoing communications and visits to ensure high quality care, client satisfaction and retention as well as opportunities to increase service hours. Office hours are Monday thru Friday 8:30am - 4:30pm with Holiday's off.

The Nurse will also perform “designated” nursing tasks as well as overseeing and supervising and training CAREGivers who will perform Personal Care Delegated Tasks.

Primary Responsibilities:

• Reflect the core values of (Setrek, Incorporated), (d.b.a. an independently owned and operated Home Instead Senior Care franchise).
• Meet with potential clients and family members to discuss their needs and provide solutions in the form of a service plan.
• Conduct Service Inquiries and Care Consultations as needed following the consultative sales process
• Maintain ongoing communication and a consistent follow-up schedule with potential clients and families who have yet to commit to service.
• Work with other team members to coordinate various aspects of a client’s care.
• Conduct client/CAREGiver introductions with every new client and with every new CAREGiver.
• Create and maintain client and responsible party records documenting all quality assurance meetings.
• Plan and execute a schedule that ensures each client has at minimum one quality assurance visit per (month/quarter).
• Recognize and pursue opportunities to modify service plans to best support the ongoing needs of clients through a quality assurance program.
• Demonstrate open and effective communication with clients, family members, the franchise owner, colleagues and CAREGivers, and referral providers’/care providers.
• Work with clients and their families on the various issues that may arise to ensure they are getting resolution to issues as well as receiving the services needed.
• Schedule and conduct CAREGiver Orientation
• Evaluate and update all orientation and training materials as needed
• Schedule and conduct CAREGiver Training, In-services and Alzheimer’s Training
• Conduct offsite training sessions to engage and educate the community
• Demonstrate open and effective communication with the franchise owner, colleagues, CAREGivers, clients and family members.
• Maintain regular attendance at the office to execute job responsibilities.
• Adhere to all company policies, procedures and business ethics codes and ensures that they are communicated and implemented within the team.

Qualifications

• BA/BS degree in Nursing
• 5+ years experience in Long Term or Acute Care is desired
• Experience with seniors and aging conditions
• Effective written and verbal communication
• Ability to utilize technology 
• US Citizen or Green Card holder
• Interdisciplinary knowledge preferred

Full, Part-Time and PRN Positions Available

Setrek, Inc. dba
Home Instead Senior Care 
Northwest Arkansas
100 N. Dixieland Rd. Suite A5
Rogers, AR 72756
479.936.9885
HomeInstead.com/375
christinecarrwright@homeinstead.com